Online Customer Portal
If you have a contract with Flash, you can always use our extensive Online Customer Portal free of charge. A real-time management tool providing you with 24/7 access to the current status of all components of your communication solution as well as easy online control of many issues.
In the Online Customer Portal you can always access your rental and service contracts and all corresponding documents. You can also submit service requests and place orders. Of course, you can authorise employees to perform certain tasks in the portal themselves. The portal is free, always up-to-date and available 24/7.
Online customer portal: 24/7 access
The portal allows you to check the current status of all components of your communication solution. It’s a real-time management and service tool that helps you to quickly and efficiently manage all your communication issues. In the user-friendly Online Customer Portal you can, among other things:
- Manage your communications fleet by work site or cost centre;
- View your rental and service contracts;
- View invoices;
- Create and follow service calls;
- Place purchase and rental orders;
- Include own fields or specifications;
- Check where your assets are being used;
- See what maintenance is scheduled where and when;
- Place orders.
Components of this service
In the customer portal, you can easily manage your communication fleet by recording all the issues and returns. You’ll always know exactly which equipment is located where (at employees or external parties). The issue and return records are easy to manage. The portal also helps to assign responsibility for the use of the equipment to the user. The user signs for receipt and has insight into the cost of the material, so that it will be used more carefully. If anything should go wrong, you’ll always know where the material was last used and by whom.
In the portal, you can consult your rental and service contracts in real time, anytime and anywhere. All the documents associated with the contracts are also clearly displayed. The portal also provides insight into all the equipment you have at your disposal and you can use various services in the portal, such as email notifications when the contract expires.
Thanks to the link with our Service Management Tool, you will always have a clear overview of the current service calls in your organisation. You can see which calls have been made and their status. It’s also very easy to submit service calls through the portal. We handle all calls completely digitally so that you always have up-to-date information. As soon as a service call is completed, a report in the form of a work order appears in the Online Client Portal. In it you will find all the details of the service call in question; of course, all invoices can also be found in the portal.
You can create an order list of the most frequently used equipment in the Online Customer Portal. Orders can also be placed by (authorised) employees. This is very convenient for frequent orders like antennas and pouches.
Do you have questions about this service?
We are happy to tell you more about our communication solutions.