Our Online Customer Portal gives you 24/7 real-time access to your rental and service contracts, including underlying documents such as reports and procedures.
When it comes to contract management, we offer you complete transparency: on our Online Customer Portal you can access your contracts anytime and anywhere. This portal also shows you all the equipment covered by your contracts, service reports, financial agreements, maintenance plans, agreements and procedures. This way you are always up to date.
Digital Contract Management
The Online Customer Portal gives you full access to your contracts and everything related to them. Thanks to the link with our Service Management System, you can always check the Customer Portal to see when maintenance is due or has been carried out. You can consult all work orders and are updated on any breakdowns, repairs and maintenance. The Portal provides insight into current service calls at device level. You can also submit new service calls and order equipment through the Online Customer Portal. The portal contains a personal top ten of equipment already included in the rental contract, so the right type of two-way radio or smart device with accessories can be ordered in an instant. Fully digital, so always fast and clear.
Components of this service
We will prepare service reports for you based on your specific wishes. Our Service Level Manager will discuss the performance indicators in these reports with you on a regular basis. We will review the performance of the past period together and discuss areas where the service can be further optimised. This gives you insight into the service provided, the costs, the trends and the points for improvement.
If specific financial arrangements are made for the management phase, we record them in a Financial Arrangements Document (FAD). This document is a representation of the regular conversations with your Flash SLA manager, including arrangements made.
If the arrangements regarding maintenance are complex or deviate from the standard implementation, our Service Level Manager will prepare a customised maintenance plan for you. In this plan, we will record all specific arrangements regarding corrective and preventive maintenance in detail.
Many of our customers use specific procedures to carry out their processes safely and efficiently. We are your guests and therefore respect your processes and rules. To make sure that everyone is aware of this, the SLA manager records all agreements in the Agreements and Procedures Document (APD).
The Service Level Agreement states which service levels you can count on during the management phase. This includes repair and response times and the associated rates. Our Service Level Manager will discuss the performance indicators in these reports with you on a regular basis.
Do you have questions about this service?
We are happy to tell you more about our communication solutions.