Even after the handover, you want to make sure that your communication solution continues to work perfectly. We offer a very wide range of services so that you can count on support 24/7 and therefore on continuity.
From on-site support and remote management to our pickup and delivery service and online customer portal. You can count on a wide range of services to guarantee your communication solution works. Because we also feel responsible for the operation after completion, we will do everything we can to provide optimal support.
Network Operations Centre
Your communication must work anytime, anywhere. That is why we offer a wide range of services to support you 24/7 and ensure business continuity. Customised according to the needs of your organisation and your situation. If necessary, we will monitor your infrastructure 24/7 from our Network Operations Center.
Online Customer Portal
You can find all the information about your communication solution in your online customer portal. You can also submit service requests and place orders on the portal. You can grant access to (parts of) the customer portal to multiple employees. The portal is a real-time management and service tool that gives you permanent insight into the current status of all components of your communication solution.
Based on our experience in delivering, managing and maintaining mission-critical infrastructures and network-related communication solutions in various markets and industries, we also support your organisation in the best possible way.
Services within this category
To ensure the continuity of your business processes, we are on call and available 24/7. We will monitor your communication solution constantly and we can intervene immediately in case of (potential) disruptions.
The ability to react quickly is key to the management of mission-critical infrastructures. Day and night. With remote management all system alarms are immediately reported to Flash, allowing us to take immediate action.
Online Customer Portal
If you have a contract with Flash, you can always use our extensive Online Customer Portal free of charge. A real-time management tool providing you with 24/7 access to the current status of all components of your communication solution as well as easy online control of many issues.
Pickup and delivery service
Dropping off and picking up equipment for repair can be time-consuming. With our pickup and delivery service, we will collect defective equipment such as two-way radios and smart devices at your address. Once repaired, we’ll deliver the equipment right to your door.
Properly working batteries that meet the right specifications for your equipment are essential. To ensure that batteries work correctly, they should be replaced regularly. With our Battery Service we do this on a regular basis, so you don’t have to worry about it.
Our Online Customer Portal gives you 24/7 real-time access to your rental and service contracts, including underlying documents such as reports and procedures.
Want to know what we can do for you?
Want to make your processes more secure and efficient with the help of the latest communication solutions? Request a no-obligation personal consultation.