Customer satisfaction 2022: Flash scores 8.2!

Flash Private Mobile Networks has once again achieved great results from its customer satisfaction survey. Flash received an 8.2 from its customers this year. This rating is based on a variety of criteria, such as customer focus, product knowledge and professionalism. The results of this survey provide new inspiration and valuable insights regarding our services.

Since 2014, Flash has conducted an annual customer satisfaction survey; for several years now, the execution of this survey has been handled by Markteffect, a renowned full-service research company specializing in more than seven different research areas.

Flash was also rated on the loyalty of its customers. Despite a two-year period of minimal physical customer contact by Corona, an amazing Net Promoter Score (NPS) of +48. A relatively high score compared to industry-related companies. The survey results show that the majority of customers are generally satisfied, Flash was rated 8.2. A very nice score! Our customers particularly appreciate the customer focus, product knowledge and professionalism of our employees.

Customer focus

At Flash, we are naturally attentive and customer-oriented. We show our connection to the customer. By combining our customer-oriented attitude with alertness to developments and changes in the market and among customers, as well as by thinking and acting from different user perspectives, we are able to recognize risks and opportunities early and proactively provide an integrated solution.

Product knowledge

Our employees have gained extensive experience in the market and have industry-specific and technical (product) knowledge. We can also apply the available knowledge in practice. Our operational organization is strong, enabling us to offer a solution for every customer challenge. Our customer portfolio and references underline that we can be characterized as an experienced party.

Professionalism

At Flash, we are committed to providing a high level of service. We are loyal, loyal and service-oriented and are down-to-earth and realistic in our services. We focus on building long-term customer relationships, always keeping our commitments. The fact that we work exclusively with proven technology, namely A-brand equipment and networks and high-quality partners, adds to our status as a professional and reliable partner in mission-critical communications.

Insights from the survey

The results of a thorough survey provide new insights with which we can further optimize our services and service.

Our customers’ words

Shell Nederland: “Van customer service en sales tot engineers: iedereen heeft dezelfde klantgerichte mindset bij Flash.”

 

Waternet: “Alles aan de samenwerking bevalt. Is er een keer een probleem of storing, dan komt er meteen iemand kijken. Ook ’s nachts en in het weekend.”

 

Wildlands Adventure Zoo: “Flash denk graag met ons mee en, belangrijker nog, ook heel goed oplossingsspecifiek.”

 

Liefkenshoektunnel: “Wij zijn niet alleen zeer tevreden over de TETRA oplossing, maar ook over de manier waarop Flash met ons meedacht en oplossingen bood.”

 

Wereldhavendagen: “Een evenement als de Wereldhavendagen vraagt om een geoliede productie. Communicatie speelt hierin een cruciale rol. Flash heeft ons daarbij optimaal ondersteund.”