FAQ

Apart from radios, you may wish to deploy other devices as well for operationally critical communications, such as a smartphone combined with an app that also lets you communicate at the touch of a button. Depending on your choice of app, you can connect to your home network or the nationwide mobile network. We also offer solutions without a network. Flash offers the GroupTalk application for users who do not have their own radio infrastructure, but who have a (temporary) need to communicate in groups. In this case, you can use your own smartphones.

A radio’s range depends on the density of buildings or forestation in the area where the radio will be used. The maximum range of a radio is approx. two kilometres in an open field. Indoors, the range depends on how much steel and glass the building contains. You can expand a radio’s range by installing a network. This can be a conventional repeater network or a dedicated trunking network. We can always conduct a range test and would be pleased to advise you on the options that best suit your organisation.

Yes, this can be avoided by installing a base station with an external antenna or switching to UHF equipment, if this has not already been done. Our service employees would be pleased to advise you on a suitable solution.

VHF stands for Very High Frequency. This equipment works in the 146-175 Mhz band and is used in various sectors. UHF stands for Ultra High Frequency. This equipment works in the 380-470 Mhz band and is also deployed in a number of sectors. The choice between VHF and UHF depends on the distance you wish to cover and the obstacles/structures on the site or in the building.

If you have a service contract with Flash, we aim to have the faulty equipment repaired within five business days, unless the equipment needs to be sent to the manufacturer.

You can drop off your equipment, send it by post or request that we come to collect it. In all cases, it is important to note the company’s contact details, your name, telephone number and the problem per item, so we can serve you more quickly.

Using our online customer portal, you can submit service requests online yourself as well track the status of the report and view work orders. Find out about the possibilities!

At certain locations there may be hundreds of radios or pagers. Via our online customer portal, you can monitor the service history of each mobile device, what preventive maintenance is scheduled and in which department the item is used (by whom). Using business intelligence reports, we can provide you with greater insight tailored to your needs and enable you to more effectively manage your assets.

In time, all NiCad and NiMh batteries are affected by the so-called ‘memory effect’ due to frequent recharging. To prevent this effect and optimise the life of the battery, it is best to regularly recondition it. The Li-Ion battery doesn’t have a ‘memory effect’; its life is determined by the number of full recharges. A radio battery’s capacity quickly diminishes after approximately 700 charges. Based on average use, this represents a battery life of 2 to 2.5 years. Every battery has a limited lifespan and it may be that its age is the reason why it is depleting so quickly.

Flash also repairs equipment malfunctions on-site, even if you have not concluded a service contract with us. We have two permanent workshops and ten mobile service buses. Flash can also conduct a range test on location which enables us to better advise you in the event of a malfunction or if you wish to purchase new equipment.

You can call us to report any issues 24/7 and, depending on the urgency and the agreements/response times set out in the service contract, our engineers will travel to your site outside office hours.

Flash has a rental fleet of 26,000 (ATEX) radios. Depending on the number and type of radios you need, and the timeframe, we can deliver them immediately. Contact us to discuss your needs and we will already take your reservation into account.

All available equipment can be purchased or rented. Find out about the options and availability in the short and long terms.

The average delivery time is seven to 10 days, depending on the type of radio. For current information on our delivery times, we advise you to contact our sales support staff.